Visitor rules

Thank you for visiting our sauna center. You are always welcome in the Viimsi SPA complex. We expect you to have a respectful attitude towards both the servers and other visitors who share the spa atmosphere with you. Safety starts with responsible behavior.

PURCHASING A TICKET

By buying a ticket, you confirm that you agree to the rules of the spa.
By purchasing a sauna center ticket, you can confirm that your skills and health conditions allow you to use our various pools and saunas.
Please check the purchased goods and tickets and change them immediately at the cash desk. Later claims will not be satisfied.
The reception staff has the right to ask for a document to verify age or discount.
When buying a ticket, a wristband with a chip is issued at the ticket office, with which you can visit the spa and make purchases at the bar. In case of loss or violation of the wristband, a contractual penalty must be paid according to the valid price list.
We ask that children under 12 visit our sauna center only with an adult escort who is responsible for the safety and behavior of children, ensuring compliance with all rules established in the spa.
Children from the age of 12 can come to the spa independently, provided that they know how to ensure their own safety in the water and in the sauna.
If the youngest in the family does not yet know how to use the potty, please use a swimming diaper, which you can purchase at the reception if necessary.
Viimsi SPA is not responsible for personal belongings or valuables left in the lobby, changing room, or locker. If you wish, you can leave your valuables in a safe, the right of use of which can be purchased at the ticket office.

VISIT TIME

Viimsi SPA Sauna Center’s standard price list visit time is 3 hours. If you lose track of time while enjoying yourself, you can pay the surcharge according to the current price list at the reception upon departure.
Visit time starts counting from the moment you enter the entrance gate.
The ticket becomes invalid upon departure.
Saunas and attractions close 15 minutes before closing time.

IN CHANGING ROOMS AND SHOWER ROOMS

Viimsi SPA offers its visitors three changing rooms: unisex, men’s, and women’s changing rooms.
With a pass purchased for the sports club and swimming pool, you have access to the men’s and women’s changing rooms. You can use all three changing rooms with a pass purchased to the sauna center. From the unisex changing room, you can directly access the sauna center, from where you can also go to the SPA18+ sauna center and Atlantis H2O Aquapark, depending on the type of ticket purchased.
In the unisex changing room, please use the booth to change clothes! The unisex changing room has separate washrooms for men and women.
In the changing room, you can choose a locker of your choice, which you can open and close repeatedly. Follow the instructions on the lockers and make sure the locker is securely closed before entering the spa. If you have problems, please contact the reception staff.
To prevent the wristband from being lost or exchanged, attach the wristband to your wrist. In case of loss or violation of the wristband, a contractual penalty must be paid according to the current price list.
If you lose your wristband, immediately inform the spa staff or the instructor on duty. Viimsi SPA is not responsible for things left in the locker if the wristband is lost.
It is mandatory to wash yourself before entering the spa and using the pools. You will definitely feel fresher if you rinse yourself with shower water after sweating in the sauna.
Hair dyeing, shaving, and the use of body scrubs are prohibited in the washrooms and spa.

IN THE SPA AND SAUNAS

Swimwear is mandatory, even for small children. Staying in the spa in outerwear and outdoor shoes is prohibited.
It is safe and comfortable to walk around the sauna center in light beach shoes with rubber soles.
A wet floor is slippery! Be careful; running on it is dangerous. Please move calmly on the premises of the sauna center and in the swimming pool to avoid falls and injuries.
Jumping into the pools is prohibited!
The use of personal sauna whisks, honey, aromas, body scrubs, body oils, etc., in the saunas is not allowed.
For the sake of the cleanliness and well-being of the steam saunas, we ask that you use a personal towel or a seating mat to sit on the sauna bench, which is also available for sale in the sauna bar and at the reception desk.
Bringing your own food and drinks and consuming them in the spa and changing rooms is not allowed (except baby food and drinks).
In the spa bar, you can enjoy various refreshing cocktails and light snacks. Products and services purchased from the spa bar can be placed on a wristband with a chip and paid for at the reception upon departure or added to the room bill.
Eating and drinking in swimming pools, hot tubs, and saunas is prohibited.
Please supervise your children and their activities in the sauna center. Too much freedom can be unsafe for children and disturb other visitors.

IN THE SWIMMING POOL

In the sports pool, follow the lane markings.
Right-hand traffic applies when swimming in the lanes.
Sitting and standing on the lane markings is not allowed.
Please stay in the lower part of the pool until your swimming skills improve.
We ask that you do not swim in the lanes reserved for swimming practice and group lessons.

IN GENERAL

Smoking (including e-cigarettes) is strictly prohibited in Viimsi SPA. A fine will be applied for violation of the rule according to the current price list.
Being drunk in the spa and sauna center is prohibited. The staff has the right to demand the departure of a visitor who is intoxicated, violates the rules of good practice, or ignores the orders of the spa staff.
In case of violation of the rules, the ticket will lose its validity, and the cost of the ticket will not be reimbursed.
We expect you to have a prudent attitude toward the surrounding environment. In case of damage to Viimsi SPA’s property, the damage must be compensated in full according to the restoration value.
Viimsi SPA is not responsible for injuries or other health problems caused by the visitor’s carelessness and does not compensate for the resulting damages. The spa is also not responsible for the destruction of personal property or accidents caused by the visitor’s own actions or force majeure.
Please hand over lost and found items to the service staff; we keep forgotten items for 7 (seven) days, after which the items are disposed of.
Filming and photography without the consent of SPA Tours OÜ in Viimsi SPA sauna centers and Atlantis H2O Aquapark are prohibited.
When taking pictures of yourself or your family members, please ensure that fellow visitors are not included in the picture. Photography and filming are not allowed in the saunas and changing rooms, as visitors have the right to expect privacy in these rooms.
At SPA Tours OÜ, we use security cameras to protect persons (i.e., customers, employees, and guests), to ensure safety, and to detect compliance with internal regulations. The controller of personal data is SPA Tours OÜ. Read more here.

Thank you, and we wish you beautiful spa experiences!

Immediate feedback and suggestions are always welcome. Give us your thoughts and wishes on the spot, or send an e-mail to saun@spatallinn.ee.